Privacy Policy

Please read the following statement to learn about Our (defined below) information gathering and dissemination practices.

Three Branches Consumer Private Limited (hereinafter referred to as “CysterCare”, which also include its affiliates), having its registered office address at 30, Bharathi Cross St, 6th Main Road, Gomathipuram, Madurai – 625020 and having one of its offices at No 4, Little Flower School Road Jayalakshmi Nagar Moulivakkam, Porur, Chennai, Tamil Nadu 600116.

CysterCare is committed to respecting the privacy of every person who shares information with it or whose information it receives. Your (defined below) privacy is important to Us (defined below) and We (defined below) strive to take care and protect the information We (defined below) receive from You (defined below) to the best of Our (defined below) ability.

This Privacy Policy (“Privacy Policy”) applies to the collection, receipt, storage, usage, processing, disclosure, transfer and protection (“Utilisation”) of your Personal Information (defined below) when You use the CysterCare website available at*** (where *** represents various domain names) operated by CysterCare (“Website”) or mobile application of brand name “Continous Care” (Hereinafter referred as “Application) available for download at Google Play Store, Apple App Store, operated by CysterCare’s technology partners and vendors who are bound by terms and conditions to CysterCare or avail any Services offered by CysterCare through the Website or Application.

In order to provide you with continuous use of our services, We may collect and, in some circumstances,disclose information about you. Such information may be classified as personal information under the purview of Regulation 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.

The terms ‘You’ or ‘Your’ refer to you as the user (registered or unregistered) of the Website, Application or Services and the terms ‘We’, ‘Us” and ‘Our’ refer to CysterCare.

The capitalized terms that are used but not defined in this Privacy Policy shall have the same meaning as in our Terms of Use.


    1. You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, by accessing the Website or Application or by otherwise providing Us Your Personal Information Yourself or through a Primary User or by making use of the Services provided by the Website or Application, You unconditionally signify Your (i) assent to the Privacy Policy, and (ii) consent to the Utilisation of your Personal Information in accordance with the provisions of this Privacy Policy.

    2. You acknowledge that You are providing Your Personal Information out of Your free will. If You use the Services on behalf of someone else (including but not limited to, Your child – minor or major or as a legal representative of an individual with mental illness) or an entity (such as Your employer), You represent that You are authorised by such individual or entity to (i) accept this Privacy Policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to Our collection, use and disclosure of such individual’s or entity’s Personal Information as described in this Privacy Policy. Further, You hereby acknowledge that the Utilisation of Your Personal Information by CysterCare is necessary for the purposes identified hereunder. You hereby consent that the Utilisation of any Personal Information in accordance with the provisions of this Privacy Policy shall not cause any wrongful loss to You.
    3. YOU HAVE THE OPTION NOT TO PROVIDE US THE PERSONAL INFORMATION SOUGHT TO BE COLLECTED. YOU WILL ALSO HAVE AN OPTION TO WITHDRAW YOUR CONSENT AT ANY POINT, PROVIDED SUCH WITHDRAWAL OF THE CONSENT IS INTIMATED TO US IN WRITING. If You do not provide Us Your Personal Information or if You withdraw the consent to provide Us Your Personal Information at any point in time, We shall have the option not to fulfill the purposes for which the said Personal Information was sought and We may restrict You from using the Website, Application or Services.

Our Website or Application are not directed at children and We do not knowingly collect any Personal Information from children. Please contact Us at if You are aware that We may have inadvertently collected Personal Information from a child, and We will delete that information as soon as possible.


  1. We reserve the right to update (change, modify, add and/or delete) this Privacy Policy from time to time at our sole discretion. There is a tab at the end of the Privacy Policy which indicates when the Privacy Policy was last updated.

  2. When We update Our Privacy Policy, we will intimate You of the amendments on Your registered email ID or on the Website or Application. Alternatively, CysterCare may cause Your account to be logged-off and make Your subsequent account log-in conditional on acceptance of the Agreement. If You do not agree to the amendments, please do not use the Website, Application or Services any further.


In order to provide Services to You we might require You to voluntarily provide Us certain information that personally identifies You or Secondary Users related to You. You hereby consent to the collection of such information by CysterCare. The information that We may collect from You, about You or Secondary Users related to You, may include but are not limited to, the following:
  1. Patient/Caregiver/Doctor/Health Care Professional Name,

  2. Birth date/age,

  3. Blood group,

  4. Gender,

  5. Address (including country and pin/postal code),

  6. Location information, including Your GPS location,

  7. Phone number/mobile number,

  8. Email address,

  9. Physical, physiological and mental health condition, provided by You and/or Your Healthcare Service provider or accessible from Your medical records,

  10. Personal medical records and history,

  11. Valid financial information at time of purchase of product/Services and/or online payment,

  12. Patient Portal & LMS Login ID and password,

  13. User details as provided at the time of registration or thereafter,

  14. Records of interaction with CysterCare representatives,

  15. Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used,

  16. Master and transaction data and other data stored in Your user account,

  17. Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files, the pages of our Website or Application that You visit, the time and date of Your visit, the time spent on those pages and other statistics (“Log Data”),

  18. User’s tracking Information such as, but not limited to the device ID, Google Advertising ID and Android ID,

  19. Any other information that is willingly shared by You. (collectively referred to as “Personal Information”).


The methods by which We collect Your Personal Information include but are not limited to the following:

  1. When You register on Our Website or Application,

  2. When You provide Your Personal Information to Us,

  3. During the course of Services provided to You by Us,

  4. When You use the features on Our Website or Application,

  5. Through Your device, once You have granted permissions to Our Application (discussed below),

  6. Through HSP pursuant to consultation on the Website or the Application,

  7. By the use of cookies (also discussed below),

  8. We collect information that Your browser/app sends whenever You visit Our Website or Application, such as, the Log Data. In addition, We may use third party services such as Pixel that collect, monitor and analyze this. This information is kept completely secure.



  1. To provide effective Services;

  2. To debug customer support related issues;

  3. To operate and improve the Website or Application;


  5. To contact You via phone, SMS, email or third-party communication services such as Whatsapp, etc. for appointments, technical issues, payment reminders, obtaining feedback and other security announcements;

  6. To send promotional and marketing emails from Us via SMS, email, snail mail or third-party communication services such as WhatsApp, Facebook etc.;

  7. To advertise products and Services of CysterCare and third parties;

  8. To transfer information about You, if We are acquired by or merged with another company;

  9. To share with Our business partners for provision of specific services You have ordered so as to enable them to provide effective Services to You;

  10. To administer or otherwise carry out Our obligations in relation to any Agreement You have with Us;

  11. To build Your profile on the Website or Application;

  12. To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims;

  13. To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Our Terms of Use, breach of Our agreement with You or as otherwise required by law; (collectively referred to as “Purpose(s)”)


  1. You hereby consent and authorise Us to publish feedback obtained by You on Our Website or Application.

  2. User’s financial information are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, User is advised to exercise discretion while saving the payment details.

  3. To the extent necessary to provide You with the Services, We may provide Your Personal Information to third party contractors who work on Our behalf to provide You with Services. These third-party contractors have access to information needed to process Services only and shall not use it for other purposes. Each third-party contractor, the data processor to which We transfer Personal Information shall have to agree to comply with the procedures and policies or put in place adequate measures on their own for maintaining the confidentiality and secure Your Personal Information.

  4. You acknowledge that CysterCare may be obligated to by law to disclose or transfer your Personal Information with Courts and Government agencies in certain instances such as for verification of identity, or for prevention, detection, investigation, prosecution, and punishment for offences, or in compliance with laws such as intimation of diagnosis of an epidemic disease. You hereby consent to disclosure or transfer of Your Personal Information in these instances.

  5. Notwithstanding the above, We are not responsible for the confidentiality, security or distribution of Your Personal Information by third-parties outside the scope of Our Agreement. Further, We shall not be responsible for any breach of security or for any actions of any third-parties or events that are beyond the reasonable control of Us including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

  6. We may share Your Personal Information with Our other corporate and/or associate entities and affiliates to (i) help detect and prevent identity theft, fraud and other potentially illegal acts and cyber security incidents, and (ii) help and detect co-related/related or multiple accounts to prevent abuse of Our Services.


Once You download and install Our Application, You may be prompted to grant certain permissions to allow the Application to perform certain actions on Your device. These actions include permission to:

  1. read/write/modify/delete data in relation to the Application on Your device’s storage;

  2. view/access information relating to networks/access networks, including permission to send and receive data through such networks/access networks;

  3. determine Your approximate location from sources like, but not limited to, mobile towers and connected Wi-Fi networks;

  4. determine Your exact location from sources such as, but not limited to, GPS;

  5. view/access device information, including but not limited to the model number, IMEI number, operating system information and phone number of Your device;

  6. access device information including device identification number required to send notification/push notifications.


  1. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to You on the Website and/or Application.

  2. We may store temporary or permanent ‘cookies’ on Your computer/device to store certain data (that is not Sensitive Personal Data or Information). You can erase or choose to block these cookies from Your computer. You can configure Your computer’s browser to alert You when We attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Website or Application.

  3. We do not control the use of Cookies by third parties.

  4. Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of our Website. Google Analytics uses “cookies”, which are text files placed on your computer, to help our Website analyze how users use the site. You can find out more about how Google uses data when you visit our Website by visiting “How Google uses data when you use our partners’ sites or apps”, (located at We may also use Google Analytics Advertising Features or other advertising networks to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as

  5. Facebook Pixel. We use Facebook Pixel, a web analytics and advertising service provided by Facebook Inc. (“Facebook”) on our Website. With its help, we and our customers can keep track of what users do after they see or click on a Facebook or Instagram advertisement, keep track of users who access our Website or advertisements from different devices, and better provide advertisements to our target audiences. The data from Facebook Pixel is also saved and processed by Facebook. Facebook can connect this data with your Facebook or Instagram account and use it for its own and others advertising purposes, in accordance with Facebook’s Data Policy which can be found at Please click here if you would like to withdraw your consent for use of your data with Facebook Pixel

  6. Hotjar. Our Website uses Hotjar’s services, a third party service provider, which helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and enables us to build and maintain our Website and services with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.


  1. The security of Your Personal Information is important to Us. We have adopted reasonable security practices and procedures including role-based access, secure communication, password protection, encryption, etc. to ensure that the Personal Information collected is secure. You agree that such measures are secured and adequate. We restrict access to Your Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Policy, provided that such entities agree to abide by this Privacy Policy.

  2. While We will endeavour to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot guarantee absolute security of Your Personal Information. Further, if You are Secondary User, You hereby acknowledge and agree that Your Personal Information may be freely accessible by the Primary User and other Secondary Users and that CysterCare will not be able to restrict, control or monitor access by Primary User or other Secondary Users to your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused in relation to Your Personal Information.


During Your interactions with Us, it may happen that We provide/include links and hyperlinks of third-party websites not owned or managed by Us (“Third-party Websites”). It may also happen that You or other Users may include links and hyperlinks of Third-party Websites. The listing of such Third-Party Websites (by You, other Users or by Us) does not imply endorsement of such Third-party Websites by CysterCare. Such Third-party Websites are governed by their own terms and conditions and when You access such Third-party Websites, You will be governed by the terms of such Third-party Websites. You must use Your own discretion while accessing or using Third-party Websites. We do not make any representations regarding the availability and performance of any of the Third-party Websites. We are not responsible for the content, terms of use, privacy policies and practices of such Third-party Websites. We do not bear any liability arising out of Your use of Third-party Websites.


If You need to update or correct Your Personal Information or have any grievance with respect to the processing or use of Your Personal Information, or request that We no longer use Your Personal Information to provide You Services, or opt-out of receiving communications such as promotional and marketing-related information regarding the Services, for any reason, You may send Us an email at and We will take all reasonable efforts to incorporate the changes within a reasonable period of time.


You are not allowed to use the services of the Website or Application if any of the terms of this Privacy Policy are not in accordance with the applicable laws of Your country.


  1. CysterCare may keep records of communications, including phone calls received and made for making enquiries, orders, feedback or other purposes for rendering services effectively and efficiently. CysterCare will be the exclusive owner of such data and records. However, all records are regarded as confidential. Therefore, will not be divulged to any third party, unless required by law.

  2. CysterCare shall store Your Personal Information at least for a period of three years from the last date of use of the Services, Website or Application or for such period as may be required by law.


In case of any complaints or grievances, the User may contact us:

Head Customer Care
Email ID:

Our team will attempt to resolve Your issues in a timely manner.


The terms and conditions of this Policy shall be governed by Indian Laws and the courts at Chennai shall only have exclusive jurisdiction to resolve any disputes